We are pleased to have the opportunity to serve you in the construction of your new home and we are more than delighted to welcome you to the Eagle family of homeowners. We want to make your experience as enjoyable as possible, including after closing. Your home is backed by our Eagle Advantage Home Warranty, covering "Workmanship & Materials" during the first year of ownership, with continuing coverage from years 2-10.

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1 Year Coverage

Workmanship and Materials. Think of this time as all about fit and finish - the overall look and functionality of the home. See warranty booklet for more details.

2 Year Coverage

Inside the Wall Major Systems Coverage. This covers electrical, plumbing, and mechanical systems. See warranty booklet for more details.

3-10 Year Coverage

Defined Structural Elements. This covers the load-bearing elements of your new home. This includes foundations and floors, walls, beams, and arches. See warranty booklet for more details.

Homeowner Maintenance

These items below are an example of what is considered general homeowner maintenance and not covered under the Eagle Warranty:

Cleaning gutters
Touching up paint after move-in damage or picture hanging
Keeping wet areas and exterior caulked and grouted
Changing HVAC filters
Sealing decks and concrete
Cleaning windows
Winterizing irrigation and hose bibs
Replacing anything damaged during weather related events
Drywall cracks and caulking repair AFTER the first year

Warranty Emergencies

We ask that you please do not list emergency issues through the portal. If an emergency occurs, please take appropriate safety precautions or corrective measure to try and reduce damages first. You will find the major trades listed in your panel box with phone numbers - contact the appropriate trade first. If there is no response, you can contact the Eagle “on call” Warranty Service Team at (804) 342-0735. If caused by a natural disaster, call your homeowner's insurance immediately.

Total loss of electricity not due to an area outage.Contact your local power company first.
Total loss of heat. Check to ensure the power switch to your HVAC unit(s) are in the “on” position first.
Water leak that cannot be stopped without shutting off all water in the house. Check to see if the leak can be stopped by closing individual shutoff valve(s) first. If that fails please close the main water shutoff valve before contacting our customer care team.
Natural gas leak. Open windows, exit the home, and then contact our customer care team.
Roof leak. Try and control/catch leaking water, and then contact our customer care team.
Total sewage stoppage. Do not use plumbing fixtures. Control/clean up any backup spillage, and then contact our customer care team.

FAQs

I just moved in, but I have found some items that need repair.

Any items requiring attention may be submitted to the homeowner portal at either the 60 day or the 11 month mark.

Is there sealer on my countertops?

All granite comes sealed for the first year. Homeowners have the option during their selections appointment to purchase Invisiblock to granite, which is a 15 year sealer. Granite is a porous stone, so even though it is sealed, it may leave moisture rings that could be absorbed into the stone.

Is my grout sealed?

The grout that we use is apoxy-based and includes a grout sealer.

What does the 10 year structural warranty cover?

Any defect in a load-bearing segment of the home that materially affects the physical safety of the occupants of the home.

Load-bearing segment means any of the following components of the Home: roof framing members (rafters and trusses); floor framing members (joists and trusses); bearing walls; structural columns (other than decorative coverings); lintels (other than lintels supporting veneers); girders; load-bearing beams; and foundations and footings.
Load-bearing segment does not include any of the following: non-load-bearing partitions and walls; wall tile or paper, etc.; plaster, lath or drywall; flooring and sub flooring material; brick, stucco, stone or veneer; any type of exterior siding; the Roof; doors, trim, cabinets, hardware, insulation, paint and stains; appliances; equipment and fixtures; HVAC system; Electrical system; plumbing system; sewage disposal system; site work and landscaping; or water supply system.

What is the white stuff appearing on my brick?

Efflorescence. The white, powdery substance that sometimes accumulates on masonry surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.

When is the deck due for sealing?

Within 6 weeks of closing on the home.

How often do I need to change my filters?

One-inch filters should be cleaned or replaced on a monthly basis. The thicker "media pad" type filters should be checked every 6 months and replaced as needed.

How often do I water my sod?

Sod should be watered on an as-needed basis, and should be monitored daily. We recommend watering for longer periods of times less frequently to promote root growth.

How do I clean my hardwood floors?

Refer to manufacturer's instructions.

The water coming out of my faucet does not get hot enough. How do I make it warmer?

Turn the shower faucet on and let it run for three minutes or until you feel the temperature remain constant. Test the water temperature and set it at your ideal level.
Close the water valve to the faucet. Access it through the shower walls or close the home's main water line near your home's water heater. This turns the water off.
Take the handle off the faucet by pulling out the cap on top of the handle. Unscrew the Allen Screw inside the handle with an Allen Wrench. Pull the handle off the faucet. Take note of the position of the stop after you lift off the handle. The stop is the round dial under the handle.
Remove the stop and turn it until it mimics the setting of the handle, which you just set. Replace the stop in this position to make the handle stop at the setting you previously found.
Replace the handle and tighten the handle screw. Turn the water on and test the faucet. Remove the handle and reset the limit stop until the temperature is where you want it.

Why does it take so long for the water to get to my kitchen sink?

All hot water must first be expunged from the line, and the kitchen sink is often the farthest from the hot water heater. It is not abnormal for it to take 2-3 minutes to get hot water at a kitchen sink.